Privacy Policy for Pro Pics Website

Last Updated: September 23, 2025

Pro Pics (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information on propicsgrads.com.

Important: This policy applies only to data collected through propicsgrads.com. Other data collection and marketing activities (such as communications with graduates about their ceremony photos) are governed by separate policies or contracts.

Information We Collect

Contact / Lead Forms (Coordinators)
Name, email, phone number, school, and any details you include in your request.

Customer Service Forms (Graduates/Families)
Name, email, phone number, graduate’s name, school, and order-related questions or information you provide.

Newsletter Signup
Email address (to send our newsletter until you unsubscribe).

Automatically Collected Data
Like most websites, we collect basic usage information via Google Analytics and our hosting provider, SiteGround (e.g., IP address, browser type, pages visited, timestamps).

How We Use Your Information

• Respond to your inquiries and provide customer service.
• Send proposals or additional information you request.
• Send newsletters until you unsubscribe.
• Run remarketing ads through Google, Meta (Facebook/Instagram), and LinkedIn so visitors may see Pro Pics ads after visiting our site.

Who We Share Information With

• Service Providers: We use SiteGround (hosting), SendGrid/Google (email delivery), and Candid Color Systems (orders, payments, photo matching).
• No Sales of Contact Lists: We do not sell or share coordinator or graduate contact information with other universities, alumni associations, or outside partners.

Data Retention

• Contact & Customer Service Forms: Kept for a limited period, generally 90 days, then automatically deleted.
• Newsletter Data: Retained until you unsubscribe.
• Analytics/Logs: Retained according to Google’s and SiteGround’s policies.

Cookies and Remarketing

We use cookies and pixels for:

• Analytics (to understand how visitors use our site).
• Remarketing (so you may see Pro Pics ads on other sites after visiting ours).

Your choices: You can manage cookies in your browser settings. You can also adjust ad preferences or opt out of personalized ads here:

• Google Ads Settings: https://adssettings.google.com
• Meta Ad Preferences: https://www.facebook.com/ads/preferences/
• LinkedIn Ad Settings: https://www.linkedin.com/psettings/advertising

California notice: Under California law, certain targeted advertising (including our remarketing) may be considered “sharing” personal information. If you are a California resident, you can request to opt out of such sharing by contacting us at info@propicsusa.com. We honor Global Privacy Control (GPC) signals where applicable.

Your Privacy Rights

California Residents (CPRA)
You may have the right to:

• Request access to the personal information we hold about you.
• Request deletion of your personal information.
• Opt out of the sale or sharing of your personal information (including remarketing).
• Be free from discrimination for exercising your rights.

To exercise these rights, contact us at info@propicsusa.com. For newsletters, you can also unsubscribe using the link in any email we send.

Security

We take reasonable steps to protect the information we collect, including using HTTPS and firewalls. However, no system is completely secure, and we cannot guarantee absolute security.

Third-Party Services

When you place an order, make a payment, or use the photo matching tool (including facial recognition), you are interacting directly with Candid Color Systems, our trusted provider. Their privacy policy applies to those services:

https://www.gradphotonetwork.com/qpplus/privacypolicy

Children’s Privacy

Our website is intended for use by university coordinators and adult users. It is not directed to children under 18.

Other Pro Pics Practices

This policy applies only to our website. For information on other Pro Pics practices (such as communications with graduates about their ceremony photos), please contact us at info@propicsusa.com.

Contact Us

If you have questions about this policy or your privacy rights, contact us at info@propicsusa.com.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here with a new “Last Updated” date.